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Frequently asked questions

Should I be registered to play ?

If you are not registered, you can, with limited credit, play a demo of 10 minutes, so you can evaluate the quality of the games on this online gaming site. After the 10 minutes, the game will be interrupted.

Once you have an account on www.www.familygameonline.be, you can play FREE GAMES, as long as you want, (With virtual money), to practice or just for fun.

Just like in the real gambling rooms, you have the option, with your www.familygameonline.be account, to play with REAL MONEY. In this case, you can make a deposit by using several the payment methods. Afterwards it is also possible to make a withdraw and transfer your winnings on your bank account. You want to register on www.familygameonline.be, simply click on MAKE A FREE ACCOUNT and fill in your details.

I would like to turn off my legal limit, is that possible?

You can’t currently turn off your legal limit. It will be possible to request it to be turned off in the near future.

How can I turn my legal deposit limit back on?

You can change your personal daily, weekly and monthly deposit limits in your account settings.

I know someone who can deposit more than €500 per week, is this normal?

In 2019, players were able to increase their deposit limit and this increase is still valid. In the near future, you will also be able to increase your legal deposit limit.

At what age can I play on www.familygameonline.be ?

In order to play on this online game site, you must follow the laws of your country. In Belgium is the minimum age of 21 years. If you're under 21 years old, it is impossible for you to subscribe on the website www.familygameonline.be.

How can I deposit money on my www.familygameonline.be account ?

In order to play with real money on this online game site, you need to make a deposit using one of the following methods of payment:

  • Bancontact (immediately)
  • electronic payment via Belfius (immediately)
  • electronic payment through ING (immediately)
  • prepaid card Paysafe Card (immediately)
How long does it take to receive a withdraw on my bank account ?

The treatment of a withdraw starts 1 day after your request, beginning by the day after the request.

Depending on your bank it takes 1 to 3 days before your money is available on your bank account .

The period, from the request until you receive to money on your bank account, can variate between 2 and 6 days.

If a withdraw is waiting for an approval, it is impossible to deposit money. However, you can cancel withdraw, the menu cashier> DEPOSIT LIST.

My email address
Please enter a valid email address
Can’t remember which email address is linked to your account ? Contact our customer service team.
Terms and conditions of use

Our terms and conditions of use have been changed. You need to approve them to continue to play and bet.

You are self-excluded for the moment

You have been excluded from our website at your request for a 6-month period.

To have your self-exclusion cancelled, please contact our customer service.