Frequently asked questions
If you are not registered, you can, with limited credit, play a demo of 10 minutes, so you can evaluate the quality of the games on this online gaming site. After the 10 minutes, the game will be interrupted.
Once you have an account on www.www.familygameonline.be, you can play FREE GAMES, as long as you want, (With virtual money), to practice or just for fun.
Just like in the real gambling rooms, you have the option, with your www.familygameonline.be account, to play with REAL MONEY. In this case, you can make a deposit by using several the payment methods. Afterwards it is also possible to make a withdraw and transfer your winnings on your bank account. You want to register on www.familygameonline.be, simply click on MAKE A FREE ACCOUNT and fill in your details.
In order to play on this online game site, you must follow the laws of your country. In Belgium is the minimum age of 21 years. If you're under 21 years old, it is impossible for you to subscribe on the website www.familygameonline.be.
If you are unable to start a game or if the game is blocked on the page "LOADING GAME", it is likely that the version of Flash Player is not up-to-date. Download and install the update from Flash to solve your problem. ( Download the latest version of FlashPlayer )
For maximum playability, we encourage you to use the browser Google Chrome ( Download Google Chrome )
In order to play with real money on this online game site, you need to make a deposit using one of the following methods of payment:
- Bancontact (immediately)
- electronic payment via Belfius (immediately)
- electronic payment through ING (immediately)
- prepaid card Paysafe Card (immediately)
The treatment of a withdraw starts 1 day after your request, beginning by the day after the request.
Depending on your bank it takes 1 to 3 days before your money is available on your bank account .
The period, from the request until you receive to money on your bank account, can variate between 2 and 6 days.
If a withdraw is waiting for an approval, it is impossible to deposit money. However, you can cancel withdraw, the menu cashier> DEPOSIT LIST.
Our terms and conditions of use have been changed. You need to approve them to continue to play and bet.
Since 6 April, the Belgian Gaming Commission has asked players to report any site that does not respect the rules concerning the deposit limit, and specifies that "no increase in this limit can be granted at this time".
FamilyGameOnline.be wishes to apply this rule, however without penalising players, as the situation is due to the Belgian Gaming Commission’s inability to set up a verification system with the Belgian Central Individual Credit Register despite the fact that a period of 18 months has elapsed since the publication of the Belgian Royal Decree on 25 October 2018.
Therefore, so as not to penalise those players who wish to do so, players that make the request and that can prove via the documents available on the Belgian Central Individual Credit Register that they are not in default of payment, will be able to increase their deposit limit beyond €500, in accordance with the Belgian Royal Decree of 25 October 2018.
In this context:
- If you are already registered on our website and have already deactivated your "legal" limit, nothing changes for you. If you wish to do so, you way reactivate the "legal" limit on your personal settings page. To deactivate this limit again later, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
- The law imposes a deposit limit of 500 euros per week. Players can freely increase this limit given a reflection period of 3 days, and provided that the player is not known to be in default of payment in the file of the Belgian national Bank’s Central Individual Credit Register (art. 6 of the Royal Decree of 25 October 2018).
- This can be easily done via the Deposit page or from the account settings.
- If you have just registered on our website and you wish to deactivate your "legal" limit, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
- If you live outside the Kingdom of Belgium, you are not subject to this check. If you decide, or have decided, to deactivate the "legal" limit, you undertake in doing so to play in a responsible manner and accept that we cannot be held liable due to the fact that it is impossible for us to comply with the aforementioned Royal Decree.
You will find a link to the necessary procedure when you indicate your wish to increase your deposit limit on your personal settings page.
Furthermore, we would like to remind you that our website offers you the possibility to set personal limits per day, week or month. Once a limit is set, it can only be modified after a period of 72 hours to help you play responsibly.
We also remind you that you can exclude yourself from gaming. This can be done at our brick-and-mortar casinos, on our websites or on the website of the Belgian Gaming Commission by registering on the EPIS system.
If you wish to assess whether you have a problematic relationship with gaming, test yourself at http://www.aide-aux-joueurs.be/accueil
You have been excluded from our website at your request for a 6-month period.
To have your self-exclusion cancelled, please contact our customer service.