Responsible gaming
Family Game Online asks you to play moderately.
In general, players consider the game as entertainment and a moment of relaxation. However, some players may gradually develop a gambling addiction that can cause financial, family or personal problems.
Increasing the length or frequency of play may for some people encourage a state of dependency or cause a certain emotional vulnerability.
The user should know that addiction is inappropriate, persistent and repeated playing of the game. The pleasure of playing is transformed into a compelling need to play with harmful consequences for the player and their close family and friends.
The Player may consult the "RESPONSIBLE GAMING" section at any time available on all pages of the www.familygameonline.be website. In this section, the Players will have at their disposal, useful tips to prevent all risks of dependency, the opportunity to enrol on the registers of persons banned from gaming and the procedure to follow as well as finding a list of agencies specialised in combating addiction.
If you think you may be dependent on gaming or want to talk about your dependency, you can contact SOS GAMES line on 0800/35.777, 24/7.
Remember that the Gaming Commission protects players. If you wish, you can have yourself banned from access to casinos, gaming rooms and online gaming by returning the voluntary ban application form. If you would like to submit this request on behalf of someone else, please submit the third party exclusion form.
For more information, go the Gaming Commission's website.
Useful Addresses
Dostoievski pathological gambling clinic
Medical psychiatry and psychology service / Brugmann University
Hospital Centre
Place Van Gehuchten 4
1020 Brussels
Tél: 02/477.37.70
E-mail: [email protected]
Site web: De kliniek voor speelverslaving
Association for preventing abuse and protecting players
Rue d'Atois 16
1000 Brussels
02/514.02.08
Le pelican asbl
Rue Drootbeek 32
1020 Bruxelles
Tél: 02/502.08.6
E-mail: [email protected]
Site web: Le Pelican
Gamblers Anonymous of Brussels
Avenue Henri Jaspar 117
1060 Brussels
Tél: 02/538.08.80
Tél: 0477/59.96.75
Centrum voor geestesgezondheid Brussel / Houba
Houba de Strooperlaan 136
1020 Brussel
Tél: 02/478.90.90
Louvain-la-Neuve guidance centre
Service de santé Mental agrée
Grand Place 43
1348 Louvain-la-Neuve
Tél: 010/47.44.08
Tél: 010/47.87.42
"Petit Bourgogne" psychiatric hospital centre
Rue Professeur Mahaim, 84
4000 Liège
Tél: 04/254.77.11
Social centre of the province of Liège
Rue Beeckman, 26
4000 Liège
Tél: 04/237.93.18
La Clé outpatients hospital
Boulevard de la Constitution, 153
4020 Liège
Tél: 04/342.65.96
Gamblers Anonymous of Liège
Rue de l'Eglise 3
4032 Liège (Chênée)
Tél: 0486/18.40.90
Gamblers Anonymous of Tournai
Rue du Chatêau 19
7500 Tournai
Tél: 0497/81.45.86
Vincent Van Gogh Hospital - (Charleroi university hospital)
Rue de l'Hôpital, 55
6030 Marchienne-au-Pont
Tél: 071/92.35.09
E-mail: [email protected]
CAAT
Rue de Biezet 2
7600 Tournai
Tél: 069/77.05.74
Tél: 069/85.86.22
Gamblers Anonymous of Marche-en-Famenne
Centre Culturel
Chaussée de l'Ourthe 74
6900 Marche-en-Famenne
Tél: 0496/27.65.96
ASBL Sesame
Rue de Bruxelles 18
5000 Namur
Tél: 081/23.04.40
Tél: 081/26.03.15
E-mail: [email protected]
Site web: Sesame
Centrum voor geestesgezondheid Vagga
Boomgaardstraat 7
2018 Antwerpen
Tél: 03/285.95.65
E-mail: [email protected]
Centrum voor geestesgezondheid Kempen - De Meander
Parklaan 55 bus 17
2300 Turnhout
Tél: 014/47.12.20
Centra voor alcohol- en andere drugproblemen vzw
Cadlimburg
Salvatorstraat 25
3500 Hasselt
Tél: 011/27.42.98
E-mail: [email protected]
Site web: Cadlimburg
Centrum voor geestesgezondheid Vlaams-Brabant Oost
Vital Decosterstaat 86
3000 Leuven
Tél: 016/32.97.00
Werkgroep tegen gokverslaving vzw
Hazeveld 5
1600 Sint-Pieters-Leeuw
E-mail: [email protected]
Site web: wtgv
Centrum voor geestesgezondheid Eclips - CAT
Lange Violettestraat 84
9000 Gent
Tél: 09/233.58.58
Centrum voor geestesgezondheid waas en dender - Delta
Antwerpsesteenweg 187
9100 Sint-Niklaas
Tél: 03/760.00.70
Centrum voor geestesgezondheid Noord-West-Vlaanderen
Frère Orbanstraat 143
8400 Oostende
Tél: 059/50.05.00
Poliklinisch ontwenningscentrum (POC)
Ruddershove 10
8000 Brugge
Tél: 050/45.23.90
Psychiatrisch ziekenhuis Sint-Amandus
Reigerlostraat 10
8730 Beernem
Tél: 050/79.95.00
Our terms and conditions of use have been changed. You need to approve them to continue to play and bet.
Since 6 April, the Belgian Gaming Commission has asked players to report any site that does not respect the rules concerning the deposit limit, and specifies that "no increase in this limit can be granted at this time".
FamilyGameOnline.be wishes to apply this rule, however without penalising players, as the situation is due to the Belgian Gaming Commission’s inability to set up a verification system with the Belgian Central Individual Credit Register despite the fact that a period of 18 months has elapsed since the publication of the Belgian Royal Decree on 25 October 2018.
Therefore, so as not to penalise those players who wish to do so, players that make the request and that can prove via the documents available on the Belgian Central Individual Credit Register that they are not in default of payment, will be able to increase their deposit limit beyond €500, in accordance with the Belgian Royal Decree of 25 October 2018.
In this context:
- If you are already registered on our website and have already deactivated your "legal" limit, nothing changes for you. If you wish to do so, you way reactivate the "legal" limit on your personal settings page. To deactivate this limit again later, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
- The law imposes a deposit limit of 500 euros per week. Players can freely increase this limit given a reflection period of 3 days, and provided that the player is not known to be in default of payment in the file of the Belgian national Bank’s Central Individual Credit Register (art. 6 of the Royal Decree of 25 October 2018).
- This can be easily done via the Deposit page or from the account settings.
- If you have just registered on our website and you wish to deactivate your "legal" limit, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
- If you live outside the Kingdom of Belgium, you are not subject to this check. If you decide, or have decided, to deactivate the "legal" limit, you undertake in doing so to play in a responsible manner and accept that we cannot be held liable due to the fact that it is impossible for us to comply with the aforementioned Royal Decree.
You will find a link to the necessary procedure when you indicate your wish to increase your deposit limit on your personal settings page.
Furthermore, we would like to remind you that our website offers you the possibility to set personal limits per day, week or month. Once a limit is set, it can only be modified after a period of 72 hours to help you play responsibly.
We also remind you that you can exclude yourself from gaming. This can be done at our brick-and-mortar casinos, on our websites or on the website of the Belgian Gaming Commission by registering on the EPIS system.
If you wish to assess whether you have a problematic relationship with gaming, test yourself at http://www.aide-aux-joueurs.be/accueil
You have been excluded from our website at your request for a 6-month period.
To have your self-exclusion cancelled, please contact our customer service.