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Responsible gaming

Family Game Online asks you to play moderately.

In general, players consider the game as entertainment and a moment of relaxation. However, some players may gradually develop a gambling addiction that can cause financial, family or personal problems.

Increasing the length or frequency of play may for some people encourage a state of dependency or cause a certain emotional vulnerability.

The user should know that addiction is inappropriate, persistent and repeated playing of the game. The pleasure of playing is transformed into a compelling need to play with harmful consequences for the player and their close family and friends.

The Player may consult the "RESPONSIBLE GAMING" section at any time available on all pages of the www.familygameonline.be website. In this section, the Players will have at their disposal, useful tips to prevent all risks of dependency, the opportunity to enrol on the registers of persons banned from gaming and the procedure to follow as well as finding a list of agencies specialised in combating addiction.

If you think you may be dependent on gaming or want to talk about your dependency, you can contact SOS GAMES line on 0800/35.777, 24/7.

Remember that the Gaming Commission protects players. If you wish, you can have yourself banned from access to casinos, gaming rooms and online gaming by returning the voluntary ban application form. If you would like to submit this request on behalf of someone else, please submit the third party exclusion form.

For more information, go the Gaming Commission's website.

Useful Addresses

Brussel

Dostoievski pathological gambling clinic

Medical psychiatry and psychology service / Brugmann University
Hospital Centre
Place Van Gehuchten 4
1020 Brussels
Tél: 02/477.37.70
E-mail: [email protected]
Site web: De kliniek voor speelverslaving

Association for preventing abuse and protecting players

Rue d'Atois 16
1000 Brussels
02/514.02.08

Le pelican asbl

Rue Drootbeek 32
1020 Bruxelles
Tél: 02/502.08.6
E-mail: [email protected]
Site web: Le Pelican

Gamblers Anonymous of Brussels

Avenue Henri Jaspar 117
1060 Brussels
Tél: 02/538.08.80
Tél: 0477/59.96.75

Centrum voor geestesgezondheid Brussel / Houba

Houba de Strooperlaan 136
1020 Brussel
Tél: 02/478.90.90

Province of Walloon Brabant

Louvain-la-Neuve guidance centre

Service de santé Mental agrée
Grand Place 43
1348 Louvain-la-Neuve
Tél: 010/47.44.08
Tél: 010/47.87.42

Province of Liège

"Petit Bourgogne" psychiatric hospital centre

Rue Professeur Mahaim, 84
4000 Liège
Tél: 04/254.77.11

Social centre of the province of Liège

Rue Beeckman, 26
4000 Liège
Tél: 04/237.93.18

La Clé outpatients hospital

Boulevard de la Constitution, 153
4020 Liège
Tél: 04/342.65.96

Gamblers Anonymous of Liège

Rue de l'Eglise 3
4032 Liège (Chênée)
Tél: 0486/18.40.90

Province of Hainaut

Gamblers Anonymous of Tournai

Rue du Chatêau 19
7500 Tournai
Tél: 0497/81.45.86

Vincent Van Gogh Hospital - (Charleroi university hospital)

Rue de l'Hôpital, 55
6030 Marchienne-au-Pont
Tél: 071/92.35.09
E-mail: [email protected]

CAAT

Rue de Biezet 2
7600 Tournai
Tél: 069/77.05.74
Tél: 069/85.86.22

Province of Namur

Gamblers Anonymous of Marche-en-Famenne

Centre Culturel
Chaussée de l'Ourthe 74
6900 Marche-en-Famenne
Tél: 0496/27.65.96

ASBL Sesame

Rue de Bruxelles 18
5000 Namur
Tél: 081/23.04.40
Tél: 081/26.03.15
E-mail: [email protected]
Site web: Sesame

Province of Antwerp

Centrum voor geestesgezondheid Vagga

Boomgaardstraat 7
2018 Antwerpen
Tél: 03/285.95.65
E-mail: [email protected]

Centrum voor geestesgezondheid Kempen - De Meander

Parklaan 55 bus 17
2300 Turnhout
Tél: 014/47.12.20

Province of Limburg

Centra voor alcohol- en andere drugproblemen vzw

Cadlimburg
Salvatorstraat 25
3500 Hasselt
Tél: 011/27.42.98
E-mail: [email protected]
Site web: Cadlimburg

Province of Vlaams-Brabant

Centrum voor geestesgezondheid Vlaams-Brabant Oost

Vital Decosterstaat 86
3000 Leuven
Tél: 016/32.97.00

Werkgroep tegen gokverslaving vzw

Hazeveld 5
1600 Sint-Pieters-Leeuw
E-mail: [email protected]
Site web: wtgv

Province of West-Vlaanderen

Centrum voor geestesgezondheid Eclips - CAT

Lange Violettestraat 84
9000 Gent
Tél: 09/233.58.58

Centrum voor geestesgezondheid waas en dender - Delta

Antwerpsesteenweg 187
9100 Sint-Niklaas
Tél: 03/760.00.70

Province of Oost-Vlaanderen

Centrum voor geestesgezondheid Noord-West-Vlaanderen

Frère Orbanstraat 143
8400 Oostende
Tél: 059/50.05.00

Poliklinisch ontwenningscentrum (POC)

Ruddershove 10
8000 Brugge
Tél: 050/45.23.90

Psychiatrisch ziekenhuis Sint-Amandus

Reigerlostraat 10
8730 Beernem
Tél: 050/79.95.00

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Terms and conditions of use

Our terms and conditions of use have been changed. You need to approve them to continue to play and bet.

Legal limit of €500

Since 6 April, the Belgian Gaming Commission has asked players to report any site that does not respect the rules concerning the deposit limit, and specifies that "no increase in this limit can be granted at this time".

FamilyGameOnline.be wishes to apply this rule, however without penalising players, as the situation is due to the Belgian Gaming Commission’s inability to set up a verification system with the Belgian Central Individual Credit Register despite the fact that a period of 18 months has elapsed since the publication of the Belgian Royal Decree on 25 October 2018.

Therefore, so as not to penalise those players who wish to do so, players that make the request and that can prove via the documents available on the Belgian Central Individual Credit Register that they are not in default of payment, will be able to increase their deposit limit beyond €500, in accordance with the Belgian Royal Decree of 25 October 2018.

In this context:

  • If you are already registered on our website and have already deactivated your "legal" limit, nothing changes for you. If you wish to do so, you way reactivate the "legal" limit on your personal settings page. To deactivate this limit again later, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
  • The law imposes a deposit limit of 500 euros per week. Players can freely increase this limit given a reflection period of 3 days, and provided that the player is not known to be in default of payment in the file of the Belgian national Bank’s Central Individual Credit Register (art. 6 of the Royal Decree of 25 October 2018).
  • This can be easily done via the Deposit page or from the account settings.
  • If you have just registered on our website and you wish to deactivate your "legal" limit, you must provide us with proof that you are not registered on the Belgian Central Individual Credit Register for default of payment.
  • If you live outside the Kingdom of Belgium, you are not subject to this check. If you decide, or have decided, to deactivate the "legal" limit, you undertake in doing so to play in a responsible manner and accept that we cannot be held liable due to the fact that it is impossible for us to comply with the aforementioned Royal Decree.

You will find a link to the necessary procedure when you indicate your wish to increase your deposit limit on your personal settings page.

Furthermore, we would like to remind you that our website offers you the possibility to set personal limits per day, week or month. Once a limit is set, it can only be modified after a period of 72 hours to help you play responsibly.

We also remind you that you can exclude yourself from gaming. This can be done at our brick-and-mortar casinos, on our websites or on the website of the Belgian Gaming Commission by registering on the EPIS system.

If you wish to assess whether you have a problematic relationship with gaming, test yourself at http://www.aide-aux-joueurs.be/accueil

You are self-excluded for the moment

You have been excluded from our website at your request for a 6-month period.

To have your self-exclusion cancelled, please contact our customer service.