Cookie Policy
Our online gaming platform www.familygameonline.be (hereinafter “the Website”) uses cookies to improve your online experience and offer you personalized content.
You have the option to accept or refuse cookies that are non-essential to the functioning of the Site at any time. However, to continue browsing on our Website, you must either accept the cookies, or refuse them by managing your preferences via the “Cookie settings” tab.
In this Cookie Policy (hereinafter “the Policy”) you will find all necessary information, as well as the options available to you to indicate your cookie preferences. Do not hesitate to consult our privacy policy for broader information on the processing of your personal data.
We invite you to read this information carefully. Questions? Please don’t hesitate to contact us. You will find our contact details in section 4.1 below.
1. What is a cookie?
A cookie is a set of information that is generally small and identified by a name, which can be transferred to your browser by a website you have logged on to. Your web browser will store the cookie for a certain period and resend it to the web server each time you log back in.
Certain cookies are required for the operation of the Website, such as cookies that allow you to log in to the Website and manage your deposits and winnings. Others are used to improve your gaming experience, including your choice of language: when you visit the Website again, this cookie will allow your browser to be recognized and therefore remember your preferred language. Other cookies are used to provide you with personalized content or advertisements.
In §2 below you will find a list of cookies used by the Website and its partners.
The cookie storage period varies depending on the type of cookie. Certain cookies are automatically deleted when you leave the Website, while others are stored for longer periods. Cookie storage periods are defined below (§2).
2. What cookies are used by the Website? For what purposes? How long are these cookies stored for?
The Website and its partners use four (4) categories of cookies, namely:
- Essential cookies: functional or technical cookies that are required for the operation of the Website and, notably, for the purposes of granting players access to the online gaming and betting offer and allowing the Website to fulfill its legal and contractual obligations;
- Experience enhancing cookies: cookies that improve the user’s online experience (preferences, etc.);
- Performance cookies: cookies that measure the performance of the Website and the advertisements displayed on it;
- Marketing cookies: cookies that allow you to receive personalized advertisements and create a personalized profile in order to avoid seeing advertisements that do not match your profile.
The use of cookies by the Website and its partners requires your consent, except for essential cookies, which are required for the operation of the Website.
You will find the list of cookies below. This list is non-exhaustive and liable to change, on the understanding that the Website will always request your consent for all non-essential cookies.
2.1 Essential cookies
Cookies | Function | Length of storage |
|---|---|---|
hasUserAlreadyLoggedIn | Indicates whether the user has already logged in | Permanent |
Third Party Cookies | Third Party | Function | Length of storage |
|---|---|---|---|
fp_# | Iovation | Unique identifier used for security and to prevent fraud. | Permanent |
io_# | Iovation | Monitors activity to detect suspicious behavior and prevent fraud. | Permanent |
didomi_token | Didomi | Saves the user's consent to respect GDPR. | 6 months |
Euconsent-v2 | Didomi | Stores the consent preferences of the users for advertising and monitoring. | 6 months |
2.2 Experience-enhancing cookies
Cookies | Function | Length of storage |
|---|---|---|
_2_home_news | Stores the news shown on the homepage | 1 months |
_2_lastVisitedSection | Memorizes the last section visited by the user | 1 month |
_2_lastsection | Memorizes the last section visited by the user. | 1 month |
lastVisit | Records the date of the last visit | Permanent |
Third Party Cookies | Third Party | Function | Length of storage |
|---|---|---|---|
ItsmeSourceUrl | Itsme | Stores the source URL for authentication via Itsme. | Session |
screeb:page screeb:channel:#...session screeb:channel:#...identity screeb:channel:#...respondent | Screeb | Stores the last page visited for Screeb. Monitors sessions for Screeb. Identity of the user for Screeb. Stores the answers to Screeb surveys. | Session Session Permanent Permanent |
i18nextLng | i18next | Stores the language preference for the Website | 1 year |
2.3 Performance cookies
Third Party Cookies | Third Party | Function | Length of storage |
|---|---|---|---|
_ga
| Google Analytics | Monitors visitors and analyses interaction on the website. Specific version of cookie _ga to differentiate sessions. | 2 years 2 years |
_f_stab_id | Fullstory | Monitors user sessions for FullStory. | Session |
_dd_s | Datadog | Tool for monitoring performance and errors. | Session |
_gcl_au | Google Tag Manager | Used by Google AdSense to test the efficiency of advertisements on websites. | 90 days |
_hjSessionUser_# | Hotjar | Stores a unique identifier for each visitor to analyze their behavior on the website. | 1 year |
_hjSession_# | Hotjar | Stores temporary information about the ongoing user session. | Session |
2.4 Marketing cookies
Third Party Cookies | Third Party | Function | Length of storage |
|---|---|---|---|
__gtm_campaign_url __gtm_referrer | Google Tag Manager | Business Intelligence – statistical tools | Session Session |
_gcl_au | Google Ads | Analyzes information related to advertising | 3 months |
_uetvid | Microsoft Bing | Monitors conversations and interactions of users with Bing news. | 16 days |
_uetsid | Microsoft Bing | Session identifier used for monitoring Bing Ads. | 1 year |
_uetvid_exp | Microsoft Bing | Expiration of cookie _uetvid. | Permanent |
_uetsid_exp | Microsoft Bing | Expiration of cookie _uetvid | Permanent |
OL_LIB_INSTALL_TIME | OtherLevels | Stores the installation time of the application. | Permanent |
ol-exp-OL_LIB_INSTALL_TIME | OtherLevels | Variant of the OL_LIB_INSTALL_TIME cookie used for testing. | Permanent |
OL_APP_CLEAN_INSTALL_TIME | OtherLevels | Time of the first installation of the application. | Permanent |
ol-exp-OL_APP_CLEAN_INSTALL_TIME | OtherLevels | Variant of the OL_APP_CLEAN_INSTALL_TIME cookie for testing. | Permanent |
OL_Tracking_ID | OtherLevels | Unique monitoring identifier for marketing campaigns. | Permanent |
ol-exp-OL_Tracking_ID | OtherLevels | Variant of the OL_Tracking_ID cookie for testing. | Permanent |
_fs_tab_id | FullStory | Monitors user sessions for FullStory. | Session |
3. How can I identify and manage the cookies used by the Website?
Whether you are browsing on your computer or mobile phone, you are free to manage your consent preferences for the cookies used by the Website and its partners by configuring your cookies via the “Cookie settings” tab.
Please note that most browsers are configured to automatically accept cookies. You are free to configure your browser so that it sends a notification when a cookie is used, thereby allowing you to accept it or not.
Browser (computer) | |
|---|---|
Firefox | |
Chrome | |
Safari | |
Internet Explorer |
Browser (mobile phone) | |
|---|---|
Firefox | |
Chrome | |
Safari | |
Microsoft Edge |
Please note that third parties may use cookies to generate traffic without our consent. You have the option of deleting these cookies by directly contacting these third parties: Hotjar, Google, Fullstory, etc.
4. Contact details
4.1. Website manager contact details
The Website is operated by FAMILY CENTER TIROU S.A., which can be contacted for any questions relating to cookies and personal data protection:
- By post: Chaussée de Mons 544, 7100 La Louvière, Belgium
- By email: [email protected]
You can contact FAMILY CENTER TIROU S.A.’s Data Protection Officer by email at the following address: [email protected].
4.2. Contact details of the Belgian Data Protection Authority (Autorité de protection des données)
In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the Belgian Act of 30 July 2018, you have the right to request additional information or make a complaint to the Belgian Data Protection Authority, whose contact details are as follows:
Address: Rue de la Presse 35, 1000 Brussels, Belgium
Telephone: +32 (0)2 274 48 00
Email: [email protected]